Support

We answer Monday to Friday, 9:00-18:00 (UTC+7), usually within one business day.

Please include the property ID shown on the listing when your question is about a specific apartment – it makes the answer a lot faster.

Finding an apartment

Do I need an account to search or to contact an agent?

No. Browsing, filtering, the map and every contact button work without signing up. An account is only needed by agents and owners who want to publish their own listings.

What does FlexStay cost?

Nothing. There are no booking fees, no subscriptions and no in-app purchases. We never take a commission on your rental. You rent directly from the agent or owner who published the listing.

What do the terms 1, 3, 6, 9 and 12 months mean?

Each listing shows the monthly rent for every term the landlord accepts. A shorter term normally costs more per month than a full year, and the listing shows both so you can compare before you enquire.

Who do I sign the contract with?

With the agent or owner named on the listing. FlexStay Bangkok is a directory: we do not handle bookings, deposits or payments, and we are not a party to your rental agreement. Never transfer a deposit before you have seen the unit and the contract.

A listing looks wrong, misleading or is already rented

Please tell us. Email support@flexstay-bangkok.com with the property ID and what is wrong, and we will check the listing and unpublish or remove it if the report is justified. Reports about fake listings, wrong prices or offensive content are handled with priority.

For agents and owners

How do I publish a listing?

Open the Portal tab in the iOS app or the portal on this website, create an account, then fill in the form under Add Property. Start typing the project or building name and the district, address, coordinates and building facilities fill in automatically. Add the rent per term, the unit details and up to 15 photos.

Why is my listing not visible yet?

Every submission is reviewed before it goes live. Until then it carries the status pending and is visible only to you in My Properties. Reviews usually take less than one business day. Listings are rejected when the photos do not show the advertised unit, when the rent or size is obviously wrong, or when the unit is not actually available on the terms listed.

How do I edit or remove a listing?

Under My Properties in the portal. Removing a listing takes it offline immediately.

How do I change my contact details?

Under My Profile. Company name, phone number and LINE ID are shown on your listings, so keep them current – that is how tenants reach you.

Account and data

How do I delete my account?

In the iOS app, open the Portal tab, scroll to the bottom and choose Delete Account. You confirm with your password, and your profile, every listing you submitted and all photos you uploaded are permanently deleted. This cannot be undone. If you no longer have access to the app, write to privacy@flexstay-bangkok.com from the email address of the account.

I forgot my password

Use the password reset on the sign-in screen of the portal, or email us and we will trigger a reset link for you.

What data do you collect?

Very little, and nothing at all for tracking. The details are in our privacy policy.

Still stuck?

Write to support@flexstay-bangkok.com. Tell us which device and app version you are using and what you expected to happen – a screenshot helps.